At Willow Creek, our desire is to see, value, and serve every person who takes a step towards us as a church. This means we work really hard to create physical environments that are not only welcoming, but are inviting. We acknowledge that a large church can be intimidating and overwhelming to navigate. Our goal is to provide safe spaces where those who take a step to attend one of our campuses are excited and comfortable. We want everyone to be seen and free from being distracted as they encounter Jesus and others. To us, it is totally unacceptable for anyone to slip through the cracks as they seek to interact and connect with us.
As the Director of Guest Experience on our Core Team you’ll lead to centralize a shared vision of Guest Experience across all 7 Willow campuses. You’ll work with the Core Adult Engagement Pastor to develop and build thoughtful and thorough systems to enhance the Guest Experience for attendees at all of our churches. You will collaborate, seek best practices, share ideas and ensure alignment and agreement across campuses. From Our Website to our parking lot, you will be charged with leading on unifying and inspiring our Guest Experience staff around best practices, procedures and volunteer engagement.
Creating a culture of delivering high value service within our Guest Experience teams that leave them inspired,driven, and equipped to deliver it at the campus level.
Skills/Competencies
Personal Characteristics
Education and Experience
Willow Creek is a multi-generational, multi-ethnic multiplying movement of Christ followers passionate about worshiping Jesus, growing in faith, sharing our lives & faith with others, reaching people who don’t have a relationship with God, and blessing our communities and world through our transformed lives & radical generosity. Our God-sized vision can only be accomplished by prayerfully seeking God, partnering where He is already at work, learning, and innovating as we develop leaders, launch campuses, and plant churches throughout Chicagoland and the world.